IT Intern

Xylem•DuBois, PA

2d•$25 - $27

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking IT Infrastructure Intern candidates with an Information Technology background to join our Infrastructure team for a Summer Internship. This role offers hands-on exposure to supporting and implementing IT solutions that meet business needs. Interns will gain experience spanning hardware, software, troubleshooting, documentation, and infrastructure support. Xylem Summer Internships typically last 10–12 weeks and provide an opportunity to gain professional experience while making meaningful contributions to Xylem. Our program is designed to build a pipeline of talented undergraduates interested in careers in water technology and innovation. Interns are a primary feeder pool for full-time early‑career roles and rotational programs across Xylem. The hourly rate for interns varies based on major, year in school, and location, with an average range between $25.00 to $27.00 per hour. As an IT Infrastructure Intern at Xylem, you will support local and regional technology needs, assist with device lifecycle processes, collaborate with technical teams, and contribute to documentation and process improvements. You’ll gain exposure to frontline technical support, enterprise IT systems, and real‑world infrastructure operations. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Requirements

Currently enrolled in a 4‑year degree program in Information Systems, Information Science, Information Technology, Information Security, or a related field.
Must be entering at least junior standing as of Fall 2026.
Basic understanding of computer hardware, software, and networking principles.
Customer Service: Strong customer service orientation with effective communication skills.
Problem-Solving: Ability to troubleshoot common IT issues and apply practical solutions.
Teamwork: Willingness to collaborate with IT staff and other internal stakeholders.
Learning Attitude: Eagerness to learn and stay updated on IT trends and technologies.
Xylem does not provide visa sponsorship for this position

Responsibilities

Shadow local Service Delivery Technician and assist as needed.
Receive, unbox, and inventory all IT equipment arriving onsite.
Install and update OS images on new or break/fix devices.
Prepare equipment for the e‑waste vendor.
Participate in and manage inventory for the Zoom Phone project (phones and headsets).
Create and update infrastructure documentation.
Troubleshoot, resolve, and/or reassign ServiceNow tickets.
Prepare equipment for shipments as needed.
Attend relevant meetings such as project calls, team meetings, and troubleshooting sessions.
Identify opportunities for process improvement and document updated procedures.