IT Intern

Alarm Detection Systems•Aurora, IL

23h•$17•Onsite

About The Position

The IT Intern provides support for hardware, software, network, and peripheral issues via in-person, phone, and ticketing systems, diagnosing and resolving common problems while escalating complex issues to senior IT staff. The role assists with computer imaging, configuration, deployment, inventory tracking, user account management, onboarding/offboarding, and maintaining IT documentation and knowledge base resources. The intern supports IT asset management, ensures compliance with security standards, collaborates with IT and cross-functional teams, and participates in projects such as system upgrades, migrations, and rollouts. During this 10–12-week internship, the IT Intern will learn and develop basic IT skills while building a foundation in professional workplace practices. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alarm Detection Systems is an EEO employer.

Requirements

High School diploma or equivalent is required.
Pursuit of a Bachelor’s degree in Information Technology, Management Information Systems, or a related field is required.
1-2 years of customer service experience is highly preferred.
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Basic understanding of computer hardware and software
Proficient in database management
Able to perform basic troubleshooting
Technical aptitude with a willingness to learn new technologies
Knowledge of Android and Apple smartphones
Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel, SharePoint).
Strong desire and drive to expand technical skills
Excellent customer service abilities
Exceptional attention to detail
Ability to work both independently and collaboratively within a team environment
Strong time management skills and ability to meet deadlines.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Excellent problem-solving and analytical thinking
Skilled in gathering and analyzing information
Demonstrated initiative, resourcefulness, and willingness to take ownership of tasks.
Must have a valid state driver’s license, reliable transportation and satisfactory driving record.
Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).

Responsibilities

Provide technical support to end users for hardware, software, network, and peripheral-related issues via in-person, phone, and ticketing systems.
Diagnose, troubleshoot, and resolve common desktop, laptop, printer, and mobile device issues; escalate complex problems to senior IT staff as needed.
Assist with imaging, configuration, deployment, and inventory tracking of computers and mobile devices.
Support user account provisioning, password resets, access permissions, and onboarding/offboarding processes in accordance with IT policies.
Assist with maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.
Support IT asset management, including tagging, tracking, and auditing hardware and software inventory.
Maintain confidentiality and comply with company security standards and best practices.
Support troubleshooting and repairs for desktop computers and laptops
Collaborate effectively with IT team members and cross-functional departments to ensure smooth technology operations.
Participate in special IT projects such as system upgrades, migrations, rollouts, and process improvements.
Handle various on-site duties as assigned
Maintain punctuality and adhere to attendance standards
Follow all company policies and procedures
Perform additional tasks as directed by management