IT Intern (Enterprise Service Management)

Highland County Joint Township • Ohio, IL

40d

About The Position

Under supervision and guidance, the IT Intern will: Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation. Support the Change Management process by helping track and log change requests. Contribute to Disaster Recovery documentation and preparation activities. Help update audit and compliance checklists, logs, and supporting records. Participate in team meetings, record meeting notes, and follow up on assigned tasks. Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management. Provide general support to ongoing IT initiatives as needed.

Requirements

• Currently enrolled in (or recently completed) a college program in Information Technology, Business, or related field.
• Basic computer literacy, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Interest in IT systems, process documentation, or enterprise operations.

Nice To Haves

• Exposure to IT service management tools (ServiceNow, ticketing systems).
• Coursework or experience in project management, cybersecurity, or data analysis.
• Ability to work independently with direction.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation.
• Support the Change Management process by helping track and log change requests.
• Contribute to Disaster Recovery documentation and preparation activities.
• Help update audit and compliance checklists, logs, and supporting records.
• Participate in team meetings, record meeting notes, and follow up on assigned tasks.
• Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management.
• Provide general support to ongoing IT initiatives as needed.

What This Job Offers

• Career Level: Intern
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees