IT Infrastructure & Support Engineer

McInnis Inc.•Milford, CT

2d•$70,000•Onsite

About The Position

The IT Infrastructure & Support Engineer manages and enhances our Microsoft cloud environments, enforces security and compliance standards, and provides advanced support across multiple locations. This role combines hands-on system administration with collaboration and knowledge sharing to improve the efficiency, reliability, and security of our growing IT ecosystem. The ideal candidate is technically strong, self-sufficient, and thrives in a fast-paced, startup-style environment where flexibility and proactive problem-solving are essential. You are adaptable, proactive, and thrive in a fast-paced startup environment. You’re comfortable working across multiple systems and locations, balancing strategic problem-solving with hands-on technical execution. You take pride in building efficient systems, transferring your knowledge to others, and enabling a connected, secure, and productive workplace.

Requirements

3+ years of experience in IT systems administration, Microsoft 365, or Intune engineering.
Advanced knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).
Hands-on experience with Intune MDM across Windows, macOS, and iPadOS.
Strong understanding of identity management, MFA, and access control.
Solid grasp of IT security and endpoint protection best practices.
Excellent troubleshooting, documentation, and communication skills.

Nice To Haves

Experience supporting distributed or multi-location business environments.
Familiarity with Apple Business Manager and macOS/iOS device integration.
Knowledge of email threat protection tools (AppRiver, Mimecast, or similar).
Microsoft certifications

Responsibilities

Administer and optimize Microsoft 365 environments including Exchange, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
Manage Intune MDM for Windows, macOS, and iPadOS devices — ensuring proper configuration, compliance, and deployment.
Implement and manage identity and access controls, MFA, and conditional access policies.
Streamline onboarding and offboarding processes, including device provisioning and access management.
Provide technical support for both corporate and restaurant teams across multiple sites.
Ensure reliable connectivity and system uptime for remote users and distributed locations.
Support device diversity including company-issued laptops, desktops, iPads, and mobile devices.
Remotely troubleshoot and resolve technical issues via phone, email, or ticketing systems; travel to locations as needed for on-site support or setup.
Enforce endpoint protection, encryption, and compliance baselines through Intune and related tools.
Support and maintain secure access practices, including monitoring MFA, permissions, and device health.
Assist in policy development and documentation of IT security standards and procedures.
Maintain visibility and consistency in data protection and system configuration across all locations.
Create and maintain detailed IT documentation, SOPs, and internal guides.
Transfer technical knowledge and best practices through collaboration and shared learning.
Promote standardized approaches to system setup, device management, and security configuration.
Perform regular system monitoring, patching, and backups to ensure stability and compliance.
Identify recurring issues and recommend long-term solutions to improve performance and reliability.
Contribute to the rollout of new technologies, tools, and process improvements as the organization scales.