IT Infrastructure Service Specialist

Legend Biotech US • Somerset, NJ

3d • Onsite

About The Position

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.
Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.
Legend Biotech is seeking an IT Infrastructure Service Specialist as part of the IT team based in Somerset, NJ.
Role Overview
Seeking an IT Infrastructure Service Specialist to deliver onsite technical support and ensure the reliability and efficiency of IT systems across the Somerset, NJ location. This role is responsible for maintaining hardware and software, resolving user issues, and contributing to the overall quality and performance of the company’s IT infrastructure.

Requirements

• Bachelor's Degree in the field of information technology, computer science, engineering or science is required.
• At least 3 years IT onsite support experience, preferably in pharmaceutical or life science industries.
• Good knowledge of Windows OS, MS Office, iOS.
• Strong written and verbal communication skills.
• Ability to work independently and solve problems based on guidelines and experience.
• Strong quality and customer service mindset.
• Ability and willingness to learn new technologies and skills.
• Knowledge of system and network administration, cloud-based applications are a plus.
• Experience in Office 365, Excel macro, Linux and/or Windows Shell scripting is a plus.

Nice To Haves

• Knowledge of system and network administration, cloud-based applications are a plus.
• Experience in Office 365, Excel macro, Linux and/or Windows Shell scripting is a plus.

Responsibilities

• Providing IT support for users in the assigned sites.
• Imaging, Installing, configuring, and maintaining PCs, peripherals, and mobile devices.
• Following up on client questions and problems (hardware and software) until resolved.
• Documenting issues and resolutions, producing reports when required
• Providing administrative support for IT systems, including user role and access permissions
• Improving and maintaining customer satisfaction
• Contributing to testing and system quality compliance.
• Following corporate policies and procedures.
• And other duties and responsibilities as assigned.
• Interact with business users, IT and external service providers.

Benefits

• We are committed to creating a workplace where employees can thrive - both professionally and personally. To attract and retain top talent in a highly competitive industry, we offer a best-in-class benefits package that supports well-being, financial stability, and long-term career growth. Our offerings are designed to meet the diverse needs of our team members and their families, ensuring they feel valued and supported every step of the way. Highlights include medical, dental, and vision insurance as well as a 401(k)-retirement plan with company match that vest fully on day one. Equity and stock options are available to employees in eligible roles. We offer eight weeks of paid parental leave after just three months of employment, and a paid time off policy that includes vacation days, personal days, sick time, 11 company holidays, and 3 floating holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs - demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work. Please note: These benefits are offered exclusively to permanent employees. Contract employees are not eligible for benefits through Legend Biotech.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees