IT Infrastructure Manager

MILLERBERND MANUFACTURING COMPANY LLC•Winsted, MN

4d•$101,000 - $127,000•Onsite

About The Position

Millerbernd Manufacturing is hiring an IT Infrastructure Manager to join our team! The IT Infrastructure Manager provides strategic leadership and operational oversight for IT infrastructure across a multi-site manufacturing organization. This role is responsible for developing and executing infrastructure strategies aligned with organizational objectives, managing technical architecture, and ensuring the stability, scalability, and security of IT systems. Key duties include mentoring and managing IT staff, optimizing support operations through data-driven KPIs, overseeing vendor relationships, and leading infrastructure projects. The manager ensures compliance with industry standards, fosters cross-functional collaboration, and advocates for continuous improvement and professional development within the IT team. This is an onsite role based in Winsted, MN with supporting the Sauk Rapids, MN location as well (would be open to split time between Winsted and Sauk Rapids)

Requirements

Preferred candidates will have either a 2 or 4-year college degree in an IT related field, or relevant work experience.
Preferred candidates will have 5+ years of relevant experience in network administration, software-as-a-service solutions, server management, communication technologies and leading teams, with at least 2 years of leadership experience in managing IT teams and projects
Experience as a team player that plans and executes to meet deadlines, while promoting a positive work environment
Industry certifications such as ITIL, Microsoft (MCSA/MCSE), VMware, or CompTIA.
Experience managing hybrid cloud/on-prem environments
Familiarity with IT compliance frameworks (e.g., NIST, ISO, CIS).
Demonstrated ability to work with and influence key stakeholders and team members
Demonstrated ability to lead and work in a collaborative, cross-functional team environment
Ability to present ideas in user-friendly language
Highly self-motivated and directed, with keen attention to detail
Proven analytical and problem-solving abilities
Able to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation

Responsibilities

Develop and communicate IT infrastructure strategy aligned with organizational goals
Set and report on measurable KPIs for support operations
Foster innovation, collaboration, and continuous improvement
Identify and recommend new technologies to enhance productivity and security
Stay current with emerging technologies and industry trends
Mentor and develop IT staff, supporting technical and soft skill growth
Manage team performance through regular feedback and coaching
Promote a positive, collaborative work environment
Oversee support technicians to ensure high-quality customer support
Lead planning and integration of new IT systems and platforms
Guide prioritization of tasks, service tickets, and projects
Ensure IT infrastructure is stable, scalable, and secure
Delegate technical responsibilities and empower team members
Manage and optimize the IT ticketing system and service desk KPIs
Implement processes for prompt resolution of support tickets
Collaborate with senior leadership to align IT initiatives with business goals
Act as liaison between IT and other departments
Represent IT in cross-functional meetings and advocating for end users
Serve as primary contact for IT support service escalations
Lead vendor selection and contract negotiations
Maintain relationships with service providers
Oversee infrastructure projects from conception to execution
Manage incident response and resolution for infrastructure issues
Ensure adherence to IT security and data protection best practices and regulations
Collaborate to implement security measures and review vulnerabilities
Exemplify Millerbernd Manufacturing Core Values
Lead with empathy, adaptability, and a solutions-oriented mindset
Demonstrate strong customer service orientation and drive improvements in support delivery

Benefits

Medical, Dental & Vision Insurance – Two medical plan options, with company HSA contributions
Health & Flexible Spending Accounts (HSA/FSA) – For medical and dependent care expenses
Life & Disability Insurance – Company-paid basic life, AD&D, and short-/long-term disability
Voluntary Benefits – Including optional life, legal & ID protection, accident & critical illness insurance
401(k) with 4% Match – Immediate vesting
Incentive Pay – Performance-based bonus programs depending on your role and shift
Unlimited Paid Time Off (PTO) + Paid Holidays
Tuition Reimbursement – Up to $5,250/year for job-related education
Employee Assistance Program (EAP) – Free, confidential support services
Onsite Training – Includes leadership, welding, and language courses
Uniform Subsidy – For eligible roles