IT Infrastructure Engineer

BridgeBio Pharma•San Francisco, CA

12h•Hybrid

About The Position

We are looking for an IT Infrastructure Engineer to manage and maintain the implementation, upgrade, operations, and compliance of IT Infrastructure Systems. This role will report directly to the Director, IT Server, Storage and Cloud. The IT Infrastructure Engineer is responsible for the overall technical installation/configuration, operation, and maintenance of systems hardware, software, and network-related infrastructure. This individual is a thought leader, process-focused, detail-oriented, organized, strategic, and thorough to ensure IT is the best position to support the business to enable continuing innovation within the infrastructure system. This role collaborates closely with business stakeholders as well as Business IT to ensure that the overall BridgeBio business computing infrastructure meets their needs and enables business goals.

Requirements

5+ years of experience in IT, providing direct technical support of IT Infrastructure.
3+ years of IT experience in similarly sized growing Biotech companies
Broad IT Infrastructure experience, with emphasis on Life Sciences-related systems delivery required
Proven experience with managing and utilizing cloud infrastructure in a service delivery process
Successful experience managing the following infrastructure: Meraki FW/Wi-Fi, Azure, AWS EC2, InfoSec Monitoring Services, MS Active Directory, DNS, Okta, Server Backups, NAS Storage Solutions
Knowledge or experience with the following infrastructure processes: DR and HA, Change Control, Maintenance management, InfoSec Breach Management and Resolution
Ability to script with Powershell, Python, and Perl
Knowledge of applicable regulatory requirements, data privacy practices and laws including FDA 21 CFR Part 11, SOX, and HIPAA as they relate to the management of IT Infrastructure
Must have a strong understanding of IT Infrastructure as part of a business function (SLA’s, ITIL practices, etc.)
Possess strong collaboration skills working with various project teams
Must be able to handle changing and competing priorities where the path forward is not always clear at the outset and use good judgment in stressful situations
Must communicate exceptionally well, both in writing and verbally, including success communicating ideas in both technical and user-friendly language and technical writing skills
Results-oriented team player who leads by example and takes full ownership of work
A passion for business transformation, the ability to lead change in an inclusive manner and the desire to bring the best combination of skills together in a team
Ability to operate in a cross-functional / matrix environment
High level of personal integrity consistent with BridgeBío’s values

Responsibilities

Lead support engineer for multi-tiered IT infrastructure services composed of multiple vendor and internal parties
Manage networks, servers, and core infrastructure services (AWS, Azure, Meraki Networks, GoDaddy, Email Protection, Okta, Data Protection)
Ability to solve problems and deliver results efficiently through scripting and automation
Manage and support server and infra technologies both on-prem and cloud (Azure & AWS)
Proficient with AWS services (EC2, IAM, S3, Workspaces)
Administer Office 365 for shared calendar, shared mailbox, distribution list management, and licensing.
Escalation support for all user account related tasks consisting of AD/Email, video conferencing, and mobile devices
Manage internet service providers across all Sites
Share management of core Business platforms (Office 365, Zoom, SharePoint, Printers, OneDrive, etc.)
Manage conferencing technology as the primary lead for design, deployment, and support for related platforms (Zoom, Teams, etc)
Develop and improve the Infrastructure Service in the areas of monitoring, provisioning, and request processes
Manage security incidents, investigations, resolutions, and reporting
Drive resolution of high severity outages impacting IT infrastructure
Manage the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers
Lead the discovery, evaluation, and selection of systems and infrastructure solutions in conjunction with IT strategy and business requirements
Partner with the business areas to identify system requirements and translate business requirements into functional service projects, enhancements, and support
Support GxP and SOX compliance activities

Benefits

Market leading compensation
401K with 100% employer match on first 3% & 50% on the next 2%
Employee stock purchase program
Pre-tax commuter benefits
Referral program with $2,500 award for hired referrals
Comprehensive health care with 100% premiums covered - no cost to you and dependents
Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)
Hybrid work model - employees have the autonomy in where and how they do their work
Unlimited flexible paid time off - take the time that you need
Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents
Flex spending accounts & company-provided group term life & disability
Subsidized lunch via Forkable on days worked from our office
People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility
We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching
We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities