IT Infrastructure Analyst (Full-time) Honolulu, Hawaii
About The Position
The IT Infrastructure Analyst provides hands-on operational support for REHAB’s core IT infrastructure and supporting systems to ensure reliable, secure, and efficient technology services for patients, staff, and providers. This role serves as an escalation point from the Help Desk, assists with system monitoring and incident response, and supports routine infrastructure maintenance and documentation. As an IT Infrastructure Analyst, you will help ensure that REHAB patients and their families receive caring and dedicated service through the reliable operation of clinical and business technology systems. You will support servers, enterprise applications, identity and access management, and related infrastructure, while also assisting with Help Desk duties as needed. This position works under the direction of IT leadership and collaborates closely with internal teams and vendors to support REHAB’s mission of delivering high-quality, comprehensive, and innovative inpatient and outpatient rehabilitation services.
Requirements
- Associate’s degree in Information Technology or related field, or equivalent combination of education and experience
- Minimum of 3 years of experience in IT support, systems support, or infrastructure-related roles
- Experience working in a ticket-based IT support environment
- Demonstrated ability to troubleshoot technical issues across end-user and infrastructure systems
- Ability to follow documented procedures and maintain accurate technical documentation
- Strong communication skills and ability to work collaboratively in a healthcare environment
Nice To Haves
- Bachelor’s degree in Information Technology or related field
- Experience supporting virtualized server environments and enterprise applications
- Experience with VMware or other virtual server environments
Responsibilities
- Support and maintain on-premises infrastructure systems, including virtualized servers and associated platforms
- Monitor system health and respond to alerts related to servers, applications, and infrastructure services
- Assist with routine maintenance, patching, and upgrades following established procedures
- Support backup and recovery processes, including verification and restore testing
- Assist with infrastructure-related projects, optimization efforts, and technology refresh initiatives
- Support business continuity and disaster recovery efforts through documentation and testing support
- Serve as an escalation point for Help Desk tickets related to infrastructure or complex technical issues
- Provide Help Desk support as needed, including user assistance, access provisioning, and ticket resolution
- Assist with user onboarding and offboarding processes in coordination with HR and department leadership
- Collaborate with internal IT staff, vendors, and service providers to resolve technical issues
- Follow and adhere to all organizational and departmental policies, guidelines, and the REHAB employee handbook
- Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
