IT Infrastructure Analyst II

Faith Regional Health Services•Norfolk, NE

50d•Hybrid

About The Position

Responsible for the installation, configuration, maintenance, and support of an organization's computer systems, mobile device management, networks (LAN/WAN), and servers. Collaborate with or escalates issues to vendors and subject matter experts as needed. Monitors systems to ensure configurations, performance, resources, and security of the systems meet user needs. Maintains and supports computer hardware and software, and diagnoses issues when necessary. Ensures security measures are effective, including backup and disaster recovery. Trains and/or mentors junior staff. This position may be performed on-site, hybrid, or remotely with the following guidelines: The employee resides in Nebraska Successfully completes a 90 day on-site introductory period starting on Day 1 If fully remote, may be required to come on-site up to 20% Adherence to all other organizational remote work requirements and policies The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Requirements

Associate's Degree preferred.
Current, valid driver's license issued in the state of legal residence required.
Operate FRHS owned vehicles required.
Previous experience with supporting and managing IT Infrastructure required.
Combination of four years of education and experience in position field required.
Language Skills - Ability to read, write, speak, and understand the English language required.
MS O365; MS Intune; Active Directory; MS Server; MS SQL required.
Network topology, Ethernet, and Wireless Networking required.
Your own personal smart phone (Faith Regional mobile apps, as well as consent to receive messages by SMS/MMS on personal phone, may be necessary to perform the functions of this position) required.
Either possess or obtain Panduit cable certification within 6 months of hire required.

Nice To Haves

IT Certification in one or more role specific systems preferred.
SQL Server, MS Teams, SharePoint, Backup Systems and Network/Cloud Storage required.
LAN/WAN, Wireless Network, and VPN Management Tools preferred.
Antivirus Administration preferred.
Omnissa Virtual Desktops and Server preferred.

Responsibilities

Designs, implements, and maintains complex system infrastructures. This includes applying OS patches, upgrading administrative tools, and performing daily system monitoring. This role will ensure the integrity, availability, and efficiency of all hardware, server resources, and key processes, including scheduled jobs like backups
Assists in designing, building, and implementation of the security posture for a variety of information systems. This involves protecting software from intrusion, ensuring infrastructure is secure, and evaluating user access to confirm it is appropriate. This role also includes monitoring for of hacking incidents, providing guidance to users, and auditing security master files.
Constructs, supports, and maintains information system integrations to ensure efficiency and cost-effectiveness while always looking for opportunities for automation. This involves analyzing client systems and infrastructure to guarantee compatibility and adherence to connectivity standards.
Assists with managing the local area network (LAN), including performance, maintenance, security, and upgrades. This role involves assisting with monitoring network traffic, troubleshooting network protocols (IP, TCP, OSPF, BGP), and analyzing application interactions at the network layer.
Responsible for storage management practices, including developing storage allocation, backup, and archival procedures. This role is also involved in monitoring storage usage and resource utilization, as well as detecting and resolving system outages quickly.
Assist in the management of desktop services enterprise-wide, including troubleshooting and problem resolution for devices like desktops, laptops, tablets, and smartphones. This also includes the maintenance of remote control, software distribution, and virus protection services.
Navigates technical issues related to telehealth devices, including installation support, troubleshooting, coordinating with vendors, and resolving any stakeholder issues.
Maintains voice and data networks by running, pulling, terminating, and splicing cables. This includes installing telecommunications equipment, following industry standards, and coordinating with contractors.
Manages setups, changes, and moves for on-site and remote telephones. This involves programming telephone switches, installing system and firmware updates, and maintaining backup procedures for the phone system.
Maintains up-to-date job knowledge by participating in educational opportunities and reading technical publications.