IT Infrastructure Admin

Orlando Health•Orlando, FL

About The Position

The IT Infrastructure Admin is responsible for maintaining the Information Technology (IT) Data Center Infrastructure within all Orlando Health facilities. Thisrole performs a variety oftasksincluding monitoring, backup remediation, maintenance, troubleshooting, upgrades, and protection of the organization’s server infrastructure.

Requirements

Bachelor’s degree required.
Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section).
Four (4) years of directly related work experience may also substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section).
Three (3) years of hands-on experience with Microsoft server technologies or desktop in a domain environment, along with broad experience and understanding of networking services, enterprise backup technology, server virtualization, and malicious protection software required.

Responsibilities

Configures, maintains, patches, troubleshoots, and repairs servers as necessary to ensure data accessibility, functionality, and resiliency.
Supports systems, servers, and their related databases and applications on day-to-day issues, as well as performs upgrades and scheduled maintenance.
Writes and maintains technical documentation including standards, configurations, and procedures.
Works closely with all IT teams as needed to coordinate effective problem resolution and service restoration.
Consistently responds to monitoring alerts and takes appropriate action.
Works with vendorsto efficiently resolve incidents and seesthe case end-to-end.
Maintains Service Desk tickets updated to align with IT goals.
Provides complex analysis and evaluation ofsystems, processes, and workflowsto ensure corporate system needs are met in a cost effective and timely manner.
Inventories and correctsrecords of all Data Center assetsin (Cherwell, CMDB, DCtrack, etc).
Shift variesto support the needs of the businessto have an operational 24x7x365 data center.
Efficient in providing Data Center support, client-server hardware support, printing services, Windows desktop and Server Administration, virtualization administration, and basic Voice and Networking.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Performs performance tuning and capacity planning activities to enhance the performance of server, database and system utility resources following department standards.
Analyzes and assistsin defining disasterrecovery responsibilities and procedures.
Supports new infrastructure initiatives as requested.
Keepsinformed on latest developments and standardsin the server management field and leading industry technology solutions.
Maintains current knowledge of HIPAA, privacy and confidentiality standards.
Mentors Service Desk, Field Support and other IT team members as needed.
Assist in Storage Area Network maintenance or upgrades.
Independently serve periods of on-call coverage atscheduled intervals.
May be required to support unplanned events during after-hours and weekends.
Complete yearly rounding and training requirementsto align with IT goals.