IT Implementation Specialist

Primoris Services Corporation•Dallas, TX

33d

About The Position

Implementation Specialist Responsibilities Implementation Specialist Gain a deep understanding of the products leveraged across the entire software landscape. Lead implementation projects and interface directly with user base. Be responsible for ensuring that implementations are executed smoothly and meet client expectations that are clearly defined and documented.

Requirements

Excellent problem-solving, analytical, and decision-making skills.
Comfortable working in a matrixed environment with multiple stakeholders.
Excellent leadership, communication, and interpersonal skills.
Previous Software Support to end users of system
Ability to work on many tasks simultaneously
Experienced knowledge of Microsoft Products
Self-starter, organized and detail oriented

Nice To Haves

Payroll Processing Understanding (with Union experience) is a plus
Exposure to Electronic Timekeeping Systems
Experience working with Vista (Viewpoint) or similar Construction ERP System is a plus

Responsibilities

Assist with the configuration and setup of software(s) to align with client specifications and business goals and needs
Lead the planning and execution of implementation projects
Ensure system setup meets current business needs and requirements
Assist with regression testing releases, track issues, work with development and deploy software updates
Stay updated with product developments and updates to provide ongoing value to the business
Customize solutions to fit client needs and business processes, while understanding the IT support chain and full business scope
Assist with business communications and addressing any issues that arise
Daily support of applications from user requests to issues
Ensure ticketing templates meet the business and user needs and have clear directions
Create end-user training and maintain documentation for multiple applications