IT Helpdesk

Fullpath • Teaneck, NJ

36d • $60,000 - $65,000 • Hybrid

About The Position

Fullpath is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you! We are looking to add an IT Specialist to our team who will be fully accountable for the definition and implementation of IT processes to support the fast-paced growth of the company. You will maintain and improve the company infrastructure, network, and security, ensuring the proper function of IT. This position is a hybrid role in Teaneck, NJ (3 days per week) with potential travel to Burlington, VT and Salt Lake City, UT. This role reports to the Manager of IT.

Requirements

• 2+ years of relevant help desk support experience
• Experience providing MacOS support to at least 100+ users
• Experience with user management systems (Google WorkSpace, ActiveDirectory, Office 365) strongly preferred
• Security/ networking experience or certifications provide a strong advantage
• Exceptional interpersonal and communication skills, both verbal and written, with a strong customer-service orientation
• Proficient in project management with the ability to prioritize and multitask effectively in fast-paced environments
• Highly organized, with a demonstrated capacity to build processes that enable IT to support rapid growth
• Collaborative team player dedicated to service excellence and fostering positive relationships
• Strong ability to adapt and deliver in dynamic, growth-driven settings
• Prolonged periods of sitting and extensive computer work are essential components of this role.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Responsibilities

• Being the go-to IT person for our US team
• Managing the IT request queue and responding in a timely manner to incoming requests
• Managing IT equipment, stock, replacement and purchasing
• Owning the day-to-day technical support and troubleshooting for hardware and software issues
• Conducting new employee IT onboardings
• Managing user accounts, licenses, and subscriptions
• Assisting the IT Manager in implementing security improvements
• Developing, planning, and implementing IT systems, policies, and procedures
• Understanding the needs of the different teams in order to provide IT support that aligns with the fast-paced growth of the company, planning ahead and maintaining best practices for scaling
• Supporting the Israel team in some cases

Benefits

• Competitive compensation and benefits
• Family-friendly environment and flexible working hours
• An awesome global team of forward-thinking, innovative go-getters
• Opportunity to represent top-notch AI technology that solves our customers' challenges
• Learning and growth opportunities within a fast-paced tech startup environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees