IT Helpdesk Technician

The Atlas Group • Wichita, KS

1d

About The Position

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for troubleshooting problems, responding to service requests, and ensuring smooth daily operations of IT systems.

Requirements

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
• 3–5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.
• Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.
• Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments.
• Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki.
• Experience with Active Directory
• Strong analysis skills to diagnose hardware/software issues efficiently.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently or as part of a team in a fast-paced environment.
• Attention to detail and documentation discipline
• Commitment to security, compliance, and operational excellence

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.
• Manage user accounts, permissions, and access controls in Active Directory and other systems.
• Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.
• Maintain and update IT documentation, knowledge base articles, and asset inventories.
• Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable).
• Assist with system upgrades, patch management, and hardware deployments.
• Escalate complex technical issues to senior IT staff or vendors as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level