IT Helpdesk Technician

Mad Engine Global LLC•San Diego, CA

19h•Onsite

About The Position

The IT Help Desk Technician will serve as the first point of contact for technical support across the organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting onboarding/offboarding processes, and maintaining IT systems to ensure operational efficiency across departments including design, production, sales, and finance. The ideal candidate is responsive, detail-oriented, and thrives in a fast-moving corporate environment.

Requirements

2+ years of IT Help Desk or Technical Support experience
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft 365, Active Directory, and basic networking
Understanding of cybersecurity best practices
Excellent troubleshooting and problem-solving skills
Strong communication skills with a customer-service mindset
Ability to prioritize and manage multiple requests in a fast-paced environment

Nice To Haves

Experience in apparel, retail, or corporate environments
IT certifications (CompTIA A+, Network+, or similar)

Responsibilities

Provide first-level technical support (in-person, phone, and remote) for all employees
Troubleshoot and resolve hardware, software, printer, and network connectivity issues
Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
Support Microsoft 365, email accounts, shared drives, and collaboration tools
Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
Maintain IT inventory and asset tracking
Coordinate with third-party vendors and escalate issues when necessary
Ensure data security protocols and company IT policies are followed
Assist with system upgrades, software installations, and patches
Support conference room technology and video conferencing tools