IT Helpdesk Technician (STF3257)

Hutchinson Community College • Hutchinson, KS

7d

About The Position

Provide technical support to HutchCC students, faculty, and staff. Junior and Senior designations will be applied to the job title where appropriate to skill level and experience. Essential: Enter and update tickets in the ITS support call processing Act as part of the ITS support Help maintain HutchCC information Arrive on time for work, attend work regularly, and successfully perform the responsibilities of the position. Comply with HutchCC policies, procedures, and practices. Secondary: Perform other responsibilities as assigned by the Technical Support Manger. QUALIFICATIONS: Strong customer service and communication skills Information technology support experience Phone support experience and troubleshooting skills are Energetic, self-motivated personality is Experience with a variety of web browsers Preference given to applicants with Windows, Mac, and OpenVMS Physical activities will include lifting up to 50 pounds, walking, bending, stooping, reaching, pushing/pulling, carrying, etc.; visual acuity to view a computer terminal; use appropriate judgment and apply tact and courtesy in difficult situations; ability to understand words and respond effectively and appropriately. Heavy, indoor/outdoor work environment. Mental requirements include the ability to learn and comprehend basic instructions about the position. Physical and mental qualifications must be performed with or without a reasonable accommodation. The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties. HOURLY WAGE and STATUS : The hourly rate of pay is commensurate with qualifications as determined by HutchCC administration. This full-time support staff position is 12 months annual, benefit eligible, at-will, and non-exempt. APPLICATION : Emergency Status} To apply for this position through BambooHR, please visit www.hutchcc.edu If you have questions regarding this position, please submit an email with your questions to [email protected] HUTCHINSON COMMUNITY COLLEGE IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER To view the HutchCC Non-Discrimination Notice, please visit www.hutchcc.edu HutchCC reserves the right to revise or change job responsibilities as the need occurs. This position announcement does not constitute a written or implied contract of employment; rather, it is a clarification of the responsibilities of the position. This job description may be changed at any time by the HutchCC administration.

Requirements

• Strong customer service and communication skills
• Information technology support experience
• Phone support experience and troubleshooting skills
• Energetic, self-motivated personality
• Experience with a variety of web browsers
• Physical activities will include lifting up to 50 pounds, walking, bending, stooping, reaching, pushing/pulling, carrying, etc.; visual acuity to view a computer terminal; use appropriate judgment and apply tact and courtesy in difficult situations; ability to understand words and respond effectively and appropriately
• Ability to understand words and respond effectively and appropriately

Nice To Haves

• Experience with Windows, Mac, and OpenVMS

Responsibilities

• Provide technical support to HutchCC students, faculty, and staff
• Enter and update tickets in the ITS support call processing
• Act as part of the ITS support
• Help maintain HutchCC information
• Arrive on time for work, attend work regularly, and successfully perform the responsibilities of the position
• Comply with HutchCC policies, procedures, and practices
• Perform other responsibilities as assigned by the Technical Support Manger

Benefits

• benefit eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed