IT Helpdesk Technician - Campus Wide

Notre Dame Health Care Center, Inc.•Worcester, MA

23h•Onsite

About The Position

Notre Dame Health Care555-559 Plantation St- Worcester, MAIT Helpdesk TechnicianFull-Time (40 hours) Undertake administrative functions and serve as a clearinghouse for information and requests for service and issues related to computer desktop troubleshooting, end user support assistance, basic computer technical troubleshooting and resolution support, audio visual support and setup, IT training, and records management requests. Field incoming help requests from end users via both telephone and e-mail in a courteous. Prioritize and schedule problems. Escalate problems (When required) to Executive Director of Information Technology. Record and document the help desk request problem-solving process. Install and configure new technology/equipment as requested. Train and set- up new hires with company tablets, cell phones, computers, printers, scanners as well as any other technology as needed. Perform hands on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Identify and learn appropriate software and hardware used and supported by the organization. Maintain level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Notre Dame Health Care offers Student Loan Repayment and Tuition Reimbursement up to $5,250 /year; federal tax-exempt

Requirements

High school diploma or equivalent and some computer technical training required.
One (1) year of relevant work experience in an IT Department or demonstrated relevant work experience/knowledge preferred.
Knowledge and use of standard computer software and operating systems (Microsoft) required and general understanding of IT terminology required.
Must possess excellent communication and customer service skills.
Knowledge of up to and including, Windows 10 and O365.

Responsibilities

Undertake administrative functions and serve as a clearinghouse for information and requests for service and issues related to computer desktop troubleshooting, end user support assistance, basic computer technical troubleshooting and resolution support, audio visual support and setup, IT training, and records management requests.
Field incoming help requests from end users via both telephone and e-mail in a courteous.
Prioritize and schedule problems.
Escalate problems (When required) to Executive Director of Information Technology.
Record and document the help desk request problem-solving process.
Install and configure new technology/equipment as requested.
Train and set- up new hires with company tablets, cell phones, computers, printers, scanners as well as any other technology as needed.
Perform hands on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Identify and learn appropriate software and hardware used and supported by the organization.
Maintain level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.