IT Helpdesk Technician

Behavioral Health Associates•Lehighton, PA

About The Position

Behavioral Health Associates (BHA) is an educational organization. We offer an academic learning environment integrated with behavioral support services for students diagnosed with emotional/behavioral disorders to empower the students in overcoming challenges and creating new stories for their lives. We currently have an opening for a full-time, year-round IT Helpdesk Technician. POSITION GOAL You will be the first line of defense for our users, providing efficient and friendly support across a range of hardware, software, and network issues.

Requirements

Experience in a technical support role, in an IT Helpdesk setting, preferred.
Valid PA Drivers License, required.
Strong understanding of computer hardware, software, and networking concepts.
Passionate about technology and willing to learn new things.
Ability to work independently and as a team.
Experience with Microsoft 365, Google Workspace, and Microsoft Office.
Strong written and oral communication skills.
Ability to problem-solve and methodical approach to troubleshooting.
Use power tools (drills, saws, cable pullers, etc.) for installation and mounting tasks.
Perform basic construction tasks such as drilling, cutting, anchoring, and bracket installation.
Ability to lift and carry equipment up to 50 lbs regularly.
Comfortable standing, walking, bending, and kneeling for extended periods.
Ability to work in tight spaces, under desks, and in server rooms.
Capability to climb ladders and work with overhead cabling.
Willingness to work in varying environmental conditions (e.g., warm server rooms, construction areas).

Nice To Haves

Certifications in IT support or related fields, preferred.
Customer service experience, preferred.
Basic knowledge of structured cabling, preferred.

Responsibilities

Troubleshoot user issues related to desktops, laptops, Chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications.
Provide clear and concise explanations of technical concepts to users with varying levels of technical expertise.
Document issues and resolutions to build a knowledge base and improve future support.
Escalate complex issues to senior IT staff as needed.
Maintain and update ticketing system and documentation.
Stay up-to-date on the latest technology trends and best practices.
Travel between our locations to support our various buildings and programs.
Contribute to a positive and collaborative IT environment.
Attend staff meetings as required.
Follow any other job-related directions or duties as instructed by your supervisor.