IT Helpdesk Technician

Freshpack•Monticello, WI

About The Position

Ready to launch your IT career? Join us as an IT Helpdesk Technician and jumpstart your journey with hands-on experience and valuable training. We have openings for an IT Helpdesk Technician to join our team. As an IT Helpdesk Technician, you will be the first point of contact for our employees experiencing IT issues. You will provide level 1 troubleshooting support, ensuring efficient operation of our IT infrastructure and delivering exceptional customer service. Freshpack is a custom cheese packaging company that develops and innovates cheese products and packaging. Our products can be found in all 50 states and in most major retailers. Over the past 25 years, our team has grown from 15 to 240+ employees. It is an exciting time to join our team, as we are poised for substantial growth over the next 3-5 years.

Requirements

Previous experience in IT support or a related field.
Familiarity with troubleshooting Windows and tablet operating systems.
Basic understanding of network concepts and printer maintenance.
Excellent problem-solving skills and attention to detail.
Strong communication and customer service skills.
Ability to work independently and manage multiple tasks simultaneously.

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Provide level 1 troubleshooting for IT-related issues across various platforms.
Monitor and maintain printers as needed, ensuring minimal downtime.
Manage domain accounts, including onboarding new users and offboarding departing employees.
Perform routine system maintenance on our fleet of tablets and PCs to ensure optimal performance.
Facilitate improvements to our business systems and processes through the use of no and low code workflow tools.
Collaborate with the IT team to resolve complex issues and contribute to IT projects.