IT Helpdesk Technician
About The Position
IT Help Desk Technicians at Martin Companies provide technical support for our employees and help ensure smooth operations across enterprise systems. This role focuses on resolving user issues, delivering high-quality service, and providing training and troubleshooting to maintain optimal performance. The IT Helpdesk Technician provides technical support to end users by troubleshooting hardware, software, and network issues. Responsibilities include responding to service requests, resolving problems by phone, email, or in person, and documenting solutions in a ticketing system. This role requires strong knowledge of operating systems, common business applications, and basic networking, along with excellent communication and customer service skills. Technicians may escalate more complex issues to higher-level support and assist with device setup and maintenance.
Requirements
- Strong knowledge of Microsoft enterprise technologies (Windows 10/11, Active Directory, Office 365)
- Familiarity with ticketing systems (e.g., Jira/Confluence, Zendesk, or similar)
- Excellent communication skills and the ability to explain technical concepts to non-technical users
- Ability to multitask and manage priorities effectively
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Experience with device imaging and deployment tools is a plus
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 40 pounds at times
Nice To Haves
- 2+ years of experience in IT support or help desk roles
- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications
- Experience supporting remote users and VPN connectivity
Responsibilities
- Provide technical support for computer hardware, software, and connectivity issues.
- Troubleshoot and resolve problems related to the Microsoft enterprise stack (Windows OS, Active Directory, Office 365, Teams, SharePoint, etc.)
- Manage and update tickets in the company’s IT ticketing system, ensuring timely resolution and accurate documentation
- Collaborate with network engineers, system administrators, DevOps, SecOps, and other IT team members to identify recurring issues and implement solutions
- Assist with device setup, configuration, and deployment for Windows desktops, laptops, and iOS mobile devices
- Deploy and manage mobile devices utilizing MDM
- Support user account management, permissions, and security compliance
- Maintain clear and consistent communication with end users, providing updates and guidance
- Prioritize and manage multiple tasks in a fast-paced environment
Benefits
- Comprehensive Health Insurance Plans
- Supplemental Insurance options, including vision & dental
- 401(k) Retirement Savings with Company Matching
- Paid Holidays
- Paid Vacation Days
- Exclusive Discounts on Martin Companies products and services
- Part-time employees may not be eligible for all benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
