IT Helpdesk Specialist
About The Position
Cyderes is seeking a IT Helpdesk Specialist to provide advanced, in-person IT support at our Kansas City headquarters. This role is ideal for someone with a strong background in Windows and macOS support, endpoint management, and enterprise collaboration tools, who is ready to take ownership of escalated support, onboarding/offboarding, and operational troubleshooting. Youâll work hands-on with technologies including Kandji, Intune, Microsoft 365, FreshService, Meraki, Okta, and Entra ID, ensuring smooth day-to-day operations, secure system access, and an excellent end-user experience. The position also involves network troubleshooting (subnets, VLANs, wireless issues), device patching, and contributing to endpoint hardening and security initiatives. This position reports to the Manager, Corporate IT and requires 4 days in office.
Requirements
- 3â5 years of IT support experience, including Tier II/III escalations.
- Strong knowledge of Windows 10/11 and macOS.
- Hands-on experience with Kandji and Intune MDM solutions.
- Proficiency with Microsoft 365 administration.
- Familiarity with FreshService or other ITSM platforms.
- Experience supporting Meraki networking.
- Working knowledge of Okta and Entra ID.
- Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi.
- Excellent communication and customer service skills.
Nice To Haves
- familiarity with compliance standards (SOC2, ISO, PCI).
Responsibilities
- Provide Tier II/III technical support for Windows and macOS systems.
- Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance.
- Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive).
- Handle tickets and escalations through FreshService, ensuring quality resolution.
- Manage employee onboarding and offboarding, including account and device provisioning.
- Troubleshoot Meraki networking issues, including switches, firewalls, and wireless.
- Support Okta and Entra ID for identity, account management, MFA, and SSO.
- Perform device patching and updates across managed environments.
- Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
- Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
- Assist in endpoint hardening and security initiatives.
- Document troubleshooting steps and contribute to IT knowledge base.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
