IT Helpdesk Specialist Level I

S & K Technologies, Inc. • Bremerton, WA

3d

About The Position

The IT Helpdesk Specialist Level I serves as the first point of contact for end-users experiencing technical issues within the organization. This role is critical in ensuring timely resolution of hardware, software, and network problems to maintain operational efficiency. The specialist will diagnose, troubleshoot, and resolve a variety of IT-related issues, escalating more complex problems to higher-level support teams when necessary. By providing clear communication and excellent customer service, the specialist helps minimize downtime and supports a productive work environment. Ultimately, this position contributes to the overall IT support framework by maintaining system functionality and user satisfaction across the organization.

Requirements

• High school diploma or equivalent.
• Basic understanding of computer hardware, operating systems (Windows/Mac), and common software applications.
• Experience with helpdesk ticketing systems or customer support environments.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

• Associate degree or certification in Information Technology or related field (e.g., CompTIA A+).
• Familiarity with network fundamentals such as TCP/IP, DNS, and VPN.
• Experience supporting remote users and using remote desktop tools.
• Knowledge of IT security best practices and data privacy regulations.
• Previous experience in a service-oriented IT helpdesk role.

Responsibilities

• Respond promptly to incoming helpdesk requests via phone, email, or ticketing system.
• Diagnose and resolve basic hardware, software, and network issues for end-users.
• Assist with user account management, including password resets and access permissions.
• Document all support activities and resolutions accurately in the ticketing system.
• Escalate unresolved or complex technical issues to Level II or specialized IT teams.
• Provide guidance and training to users on common IT tools and best practices.
• Maintain inventory of IT equipment and assist with setup and deployment of new devices.
• Follow established procedures and protocols to ensure security and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees