IT Helpdesk Specialist I

HL Mando America Corp•Opelika, AL

18d

About The Position

IT Helpdesk support - Provide first-line technical support to ensure reliable daily IT operations. Focuses on resolving hardware, software, and network issues. Installing and maintaining computer systems, and managing Helpdesk requests.

Requirements

Required – 2 Years of Associate's Degree in a related field, with 3-5 years' experience.
Proficiency with Microsoft Windows, Office, emailing clients, and common business applications.
Basic understanding of networking concepts (LAN/WAN, TCP/IP, DHCP, DNS).
Ability to install and troubleshoot office printers, label printers, scanners, PDAs, tablets and other peripherals.
Highly self-motivated, dedicated, ability to work independently and be results-driven.
Excellent communication skills - Written & Oral.
Positive and optimistic approach to problem-solving.
Collaborative team spirit.

Nice To Haves

Prefer - Bachelor's Degree in Computer Science, Information Systems or Related Field with 5 years' experience.

Responsibilities

Install, troubleshoot and repair computer hardware and software.
Install computer peripheral components, such as memory, circuit boards & Other parts.
Install Software / Packages such as Windows OS, Microsoft Office, Drawing Software and any other approved applications.
Provide & Manage Cable Connections for Telephone & PC.
Provide periodic training to end users.
Identify, evaluate, and prioritize end-user issues to ensure that inquiries are resolved successfully.
Manage and prioritize Helpdesk tickets using helpdesk software.
Manage and track all IT assets (hardware & software).
Manage the IT server room, IT storage and UPS systems.
Perform other assigned responsibilities.