IT Helpdesk Representative (on-site in Mesa AZ)

Orthotic Holdings Inc•Mesa, AZ

1d•Onsite

About The Position

OHI Inc. is hiring their next IT Superstar. This on-site position is based in Mesa AZ providing support the facility in Mesa and remote employees throughout the US. POSITION SUMMARY: This is an onsite position and is the first point of contact for employees through our helpdesk as it relates to computer hardware, software, and application issues. This also includes supporting Operations and our System Administrators in performing troubleshooting and diagnostic techniques to restore service.

Requirements

Bilingual (English/Spanish) a plus
Must have Technical Analysis, Computer Hardware Technician, Help Desk/Desktop Support, Network Support, Windows Support skills
Very detailed and team-oriented individual with strong written and verbal English communication skills.
Ability to troubleshoot technical issues with a broad range of end user computer literacies.
Ability to work independently with little supervision.
Possess a calm demeanor in working with sometimes stressed end users.
Experience supporting RingCentral a plus
Networking: LAN/WAN, TCP/IP, DHCP, DNS, DDNS, SNMP, SMTP a plus
Computer related Diploma/Degree, or equivalent work experience
3+ years’ experience in a technical support role
Experience with user management in Active Directory, Azure and Office 365
Experience with Mobile Device Management like Microsoft Intune or Jamf Pro.
Experience with desktop administration
Experience with remote desktop support such as Bomgar or GoTo Assist