IT Helpdesk Intern - Germain Automotive Partnership

Germain Automotive Partnership•Columbus, OH

5d•Onsite

About The Position

This is a Tier 1 position best suited for those seeking practical experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup. Position Experience Offered Practical training and experience in the following areas that support a multi-location, interconnected environment Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services Vendor Management for vendor-supported services on behalf of locations Inventory Management Helpdesk Triage Remote Support Systems Microsoft 365 services such as Entra ID and Intune Mitel Phone System (on premises) Minimal Cisco/Meraki experience depending on situation Software troubleshooting (variety) Opportunity to attend networking events and company meetings

Requirements

90-Day Preliminary commitment, opportunity to extend at company’s discretion
Monday – Friday, 8hr day
Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.
Subject to change based on weekend business hours and workload
Computer Science, Information Technology, or Management Information Systems Focus
Office 365 Suite (Outlook, Excel, Word, etc.) Experience
Windows 11 Experience
Comfortable Usage of operation system
Mobile OS Experience
iOS
Android
Ticketing System used to track time, communicate updates, and record ticket notes
Verbal communication of work status between managers and end users where necessary
Phone, Email, In-Person
Excellent analytical and problem-solving skills
Strong work ethic and attention to detail
Strong verbal and written communication
Travel for onsite support where needed (Auto Mall in Columbus, OH Area)