IT Helpdesk Technician Intern

JUB Engineers•Salt Lake City, UT

5d•$20 - $27•Onsite

About The Position

IT Helpdesk Technician Intern Location: Salt Lake City, UT J-U-B ENGINEERS, Inc. is seeking to hire a full-time IT Helpdesk Technician to work in our successful Salt Lake City, Utah office. Our purpose at J-U-B ENGINEERS, Inc. (J-U-B) is “Helping Each Other Create Better Communities.” We foster a supportive and team-oriented environment to solve problems that improve society – while providing employees growth opportunities. We attract and retain the best people by providing an enriching environment where our employees can build their careers in the communities where they live while using their talents in a team setting. J-U-B offers a clearly defined career path and a sense of belonging. It is one of the largest professional engineering companies in the Intermountain West, with over 20 offices across seven states. There are ample opportunities to collaborate with team members across other offices on projects, widening your experience and network. Our company has a young professionals’ group that meets regularly to network with other young professionals. This position will support the maintenance of IT systems and provide technical assistance to employees. In addition to the technical skills listed below, the candidate must be self-motivated, personable, ethical, innovative, and persistent in addressing customer needs. If the internship is successful, this role is designed to lead to a full-time Level 1 help desk technician position with comprehensive benefits.

Requirements

Technical Proficiency
Hardware & Software: Basic understanding of Windows/Mac OS, Microsoft Office, IOS and Android OS, and web browsers.
Procedural Execution: Ability to follow written technical instructions and troubleshooting procedures.
System Adoption: Demonstrate a willingness to learn new systems and tools within a supervised environment.
Diagnostics: Learning proper diagnostic techniques through shadowing senior technicians.
Ethics: Maintaining a high ethical standard and persistence when resolving end-user needs.
Professional & Soft Skills
Communication: Clear written and verbal skills with a strong focus on customer service.
Organization: Detail-oriented and able to effectively track and prioritize various tasks.
Adaptability: A desire to learn, ask questions, and adapt to new processes.
Reliability: Consistently dependable and punctual for all scheduled shifts.
Initiative: Self-motivated and personable approach to problem-solving.
Qualifications: High school diploma.
Entry-level IT certifications (such as CompTIA IT Fundamentals or CompTIA A+).
Working toward a relevant college or technical degree or having graduated with one.
Ability to lift heavy packages is required.
Fully in office/on-site position requiring evening and weekend hours.
Travel required.

Responsibilities

Ticket Management & User Support
Intake: Accurately record and categorize incoming issues within the company ticketing system.
Inquiry Handling: Respond to support requests via calls, emails, instant messages, and tickets.
Communication: Provide clear, consistent status updates to users on all open tickets until the issue is resolved.
Technical Troubleshooting
Initial Triage: Perform basic troubleshooting and use internal knowledge resources to help users find solutions.
Escalation: Recognize complex problems and pass them on to higher-level technicians with detailed notes on actions already taken.
Software: Help install approved software using step-by-step guides or supervised tools.
Hardware & Office Logistics
Setup: Perform basic hardware tasks and assembly, such as unboxing equipment and installing peripherals like keyboards, mice, and monitors.
Maintenance: Help maintain IT systems and organize basic cable setup.
Physical Tasks: Handle the lifting and moving of heavy packages as necessary for equipment deployment.
Professional Development
Shadowing: Observe experienced technicians to learn proper diagnostics and high-level customer service techniques.
Documentation: Create and update internal guides for common technical problems to assist future troubleshooting.
Collaboration: Coordinate with technicians at other locations on various projects to expand your professional network and experience.