IT Intern

Red Clay Consulting•Atlanta, GA

2d•Hybrid

About The Position

We are looking for an IT Helpdesk Intern who is eager to learn and gain hands-on experience in a professional IT environment. This role is designed as a mentorship opportunity for a recent graduate or student who is just beginning their IT career and wants exposure to real-world systems, support workflows, and security concepts. No prior helpdesk or enterprise IT experience is required. We are looking for someone who is curious, dependable, and motivated to learn. Training, guidance, and support will be provided.

Requirements

Recent graduate or student pursuing a degree or coursework in: Information Technology Cybersecurity Computer Science Or a related field
Strong interest in technology and learning how things work
Reliable, organized, and willing to ask questions
Comfortable communicating with others and asking for help when unsure
Positive attitude and desire to grow
Demonstrates a strong task-oriented approach and efficiently manages a wide range of daily responsibilities.

Responsibilities

Assist with Tier 1 helpdesk support under the guidance of senior IT staff
Help respond to basic user requests and issues
Learn how IT tickets are logged, documented, and resolved
Ensure requests are directed to the appropriate team when needed
Help prepare laptops and equipment for new employees
Assist with basic account setup and access requests (with supervision)
Learn how onboarding and offboarding processes work in a corporate IT environment
Shadow members of the IT team to learn: How support issues are diagnosed and resolved How systems are managed behind the scenes How security-related issues and alerts are handled
Ask questions, take notes, and build foundational IT skills
Gradually take on more responsibility as skills develop
Learn foundational IT security concepts and best practices
Gain exposure to security-related work for those interested in that path