IT Help Desk
About The Position
The I T Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success. Regular duties and responsibilities will primarily include the following: Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment. Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed. Assist with other IT support responsibilities, as needed.
Requirements
- Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
- Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
- Ability to prioritize, multitask and work under time constraints.
- Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
- Ability to be flexible and adapt to changes in regard to expectations and the organization.
- Ability to hold peers accountable for and work as a team to achieve success.
- Ability to travel onsite to our office location in Salt Lake, UT
Nice To Haves
- 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
- Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory, Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
Responsibilities
- Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
- Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
- Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
- Assist with other IT support responsibilities, as needed.
Benefits
- medical/dental/vision coverage
- company-provided life insurance
- 401(k) with company match
- sick/vacation plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
