IT Help Desk

AMAX • Fremont, CA

1d

About The Position

Manage Windows and virtual servers with 100+ clients. Install, troubleshoot and configure PCs, printer and other hardware peripherals, operating systems, telephones, network equipment and software applications. Perform backups, user account, security, and Disaster Recovery. Complete and accurate documentation of the IT infrastructure and ongoing changes. Manage existing and new networking solutions, including monitoring the network stability and uptime. Perform preventive maintenance activities. Work and support with other departments as needed. Work with Vendors/facility team for IT infrastructure, cabling and power requirement Support all IT Help desk activities (new hire set-up, on-boarding related to IT)

Requirements

• College degree with 2+ years in PC troubleshooting experience.
• Experienced in troubleshooting PC/Laptop hardware and software issues
• Experienced with Windows, Windows office, LAN and WAN networking skills needed for connectivity troubleshooting.
• Knowledge of Windows Desktop
• Ability to take initiatives with minimum direction; team player.
• Ability to work in a fast-paced environment.
• Good written and verbal communication skills.

Nice To Haves

• Virtualization knowledge.
• Active Directory and Group Policy Knowledge.
• Router configuration.

Responsibilities

• Manage Windows and virtual servers with 100+ clients.
• Install, troubleshoot and configure PCs, printer and other hardware peripherals, operating systems, telephones, network equipment and software applications.
• Perform backups, user account, security, and Disaster Recovery.
• Complete and accurate documentation of the IT infrastructure and ongoing changes.
• Manage existing and new networking solutions, including monitoring the network stability and uptime.
• Perform preventive maintenance activities.
• Work and support with other departments as needed.
• Work with Vendors/facility team for IT infrastructure, cabling and power requirement
• Support all IT Help desk activities (new hire set-up, on-boarding related to IT)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) match
• Flexible spending account
• Commuter benefits
• Health Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees