IT, Help Desk Technician

Grande Aire Services Inc•Fort Myers, FL

2d•$45,000•Onsite

About The Position

The IT Help Desk Technician is responsible for providing technical support and assistance to end users. This role serves as the first point of contact for troubleshooting hardware, software, and network-related issues, ensuring timely resolution and a high level of customer satisfaction.

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
1–3 years of experience in a help desk or technical support role
Basic knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Active Directory, and ticketing systems
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong organizational and time management abilities
Ability to work independently and as part of a team

Responsibilities

Respond to help desk tickets, phone calls, and emails in a timely and professional manner
Diagnose and troubleshoot hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and other IT equipment
Provide support for operating systems, applications, and basic network connectivity
Document issues, resolutions, and processes in the ticketing system
Escalate complex problems to higher-level IT staff as needed
Assist with onboarding/offboarding by setting up or disabling user accounts and equipment
Maintain inventory of IT assets and equipment
Follow IT policies, procedures, and security protocols
Travel to other branches (Fort Myers area and Bonita Springs area)