IT Help Desk Technician

Rural Psychiatry Associates•Grand Forks, ND

1d•Onsite

About The Position

IT Help Desk Technician – Join Our Mission to Improve Rural Mental Health Care! Rural Psychiatry Associates is seeking an experienced IT Help Desk Technician to join our growing team! If you are a technology-focused professional who enjoys problem-solving, supporting users, and ensuring reliable systems in a fast-paced healthcare environment, this is an opportunity to make a meaningful impact. Why Join Us? At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska. Our IT team plays a critical role in supporting both clinical and administrative operations. As an IT Help Desk Technician, you will help ensure our technology systems run efficiently so our providers and staff can focus on patient care. The Role: What to Expect Location: Based in our Grand Forks, ND office Frontline IT Support: Serve as the primary point of contact for staff experiencing hardware, software, or system issues System Management: Support, maintain, and optimize IT systems across the organization Collaboration: Work closely with administration, staff, and partner sites to meet IT needs

Requirements

Associate's degree in Information Technology required; Bachelor's degree in a related field preferred
3–5 years of IT experience
Strong working knowledge of computer hardware, software, and network systems
Excellent problem-solving and analytical skills
Strong communication skills with the ability to support both technical and non-technical users
Ability to manage multiple priorities in a fast-paced environment
Highly organized, self-motivated, and able to work independently
Willingness to adapt to new technologies and evolving organizational needs

Responsibilities

Provide Help Desk Support: Troubleshoot and resolve hardware, software, and system issues for employees
Install & Maintain Equipment: Set up computers, peripherals, and software for new and existing staff
Staff Training: Train employees on IT systems, software, and best practices
Assess IT Needs: Evaluate staff requests and recommend appropriate solutions
System Analysis & Improvement: Conduct quality analysis of IT systems and develop compare/contrast proposals with recommendations
Vendor & Resource Coordination: Obtain outside IT resources when needed
Communication & Reporting: Initiate actions and communicate unusual or critical IT issues to Administration
Project Leadership: Lead IT-related projects as assigned
Partner Site Support: Work with partner locations to ensure systems are connected and functioning properly
Meeting Participation: Attend meetings to address and appropriately direct IT-related issues