IT HELP DESK TECHNICIAN
About The Position
Under supervision of the IT Helpdesk Supervisor, this position provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. The role also involves assisting Systems Administrators with enterprise application administration and support, moving and installing various IT and AV equipment, and providing technical training to end users. The successful candidate is expected to prepare and maintain technical records and documentation. The job emphasizes core values such as treating co-workers with dignity and respect, dependability, honesty, openness to constructive criticism, professionalism, and proactive communication with supervisors.
Requirements
- Associate’s degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required.
- A smartphone capable of running company applications and communication systems is required.
- All employees must proficiently use smartphones for company applications, email, and text.
- Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
- Maintains a strict level of confidentiality regarding company information.
- Strong organizational skills.
- Proven ability to provide outstanding customer service.
- Must have excellent problem-solving abilities.
- Must be a detail-oriented, organized individual with the ability to multitask.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a Team Player.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations.
Nice To Haves
- Preference is given to qualified Santa Ana Tribal Members.
- Two (2) years of helpdesk or experience in an enterprise environment is preferred.
- Prior experience in a casino IT environment preferred.
Responsibilities
- Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
- Assists Systems Administrators in administration and support of enterprise applications.
- Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
- Provides technical training for end users regarding computer and application use and procedures.
- Prepares and maintains technical records and documentation in conformance to department standards.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
