IT Help Desk Technician
About The Position
Janicki Industries is an innovative, family-owned aerospace company located at the foot of the Cascades. We focus on engineering and manufacturing complex projects for companies in the aerospace, defense, and space industries. We are looking for a IT Help Desk Technician to join our growing team. This position is located on-site in Bellingham, Washington State. POSITION DESCRIPTION Helps Janicki employees with computing and communication issues related to computers, phones, printers, applications, and hardware. The position requires execution of the following essential job functions: Identifies, researches and resolves technical problems of moderate complexity Responds to telephone, email and on-line requests for technical support Documents, tracks, and monitors the problem using applicable systems and tools May coordinate with other teams or departments to resolve user problems Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals Assists others with server and networking hardware installs May train, coach or assist less experienced team members Resolves moderate complexity user problems and ensures correct operation of personal computers May perform system setups for new hires Someone in this role can solve all Tier I help desk issues. May resolve some Tier II help desk issues of lower complexity
Requirements
- Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3).
- This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed.
- Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program.
- Associate Degree preferred with 2+ years of experience
- Bachelors Degree preferred with 0+ years of experience
- Must be familiar with Windows OS, PC hardware, and networking (A+ certification level)
- Must have advanced knowledge of networking (Network+ certification level) and security (Security+ certification level). These certifications are not required.
- Must be willing to work a flexible and on call after hours schedule.
- Must have strong customer service skills and proficient oral and written communication skills.
- Must be accommodating and flexible while maintaining priorities.
- Must be able to work well independently and under pressure.
Responsibilities
- Identifies, researches and resolves technical problems of moderate complexity
- Responds to telephone, email and on-line requests for technical support
- Documents, tracks, and monitors the problem using applicable systems and tools
- May coordinate with other teams or departments to resolve user problems
- Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Assists others with server and networking hardware installs
- May train, coach or assist less experienced team members
- Resolves moderate complexity user problems and ensures correct operation of personal computers
- May perform system setups for new hires
- Solve all Tier I help desk issues
- May resolve some Tier II help desk issues of lower complexity
Benefits
- Medical, dental, and vision insurance with employer contribution
- Disability insurance as well as Life/AD&D insurance
- HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)
- 401k with employer matching
- Paid time off and paid holidays (including two floating holidays)
- Education reimbursement program
- Several shift options
- Premium pay for off-shifts
- Premium pay for security clearance if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
