IT Help Desk Technician

Quicksilver Scientific•Louisville, CO

10d•$26 - $28•Onsite

About The Position

Are you ready to play a key role in keeping our technology running smoothly? Quicksilver Scientific, a company dedicated to helping people live healthier lives through natural medicine, is seeking a detail-oriented IT Help Desk Technician to join our IT team in Louisville, CO! This temporary, hourly role pays $26 to $28/hr , Monday-Friday from 8:30am-5:00pm , with opportunities for overtime-and the potential to grow into a full-time position.

Requirements

A tech-savvy problem solver with strong attention to detail who enjoys learning and adapting to new technologies.
Able to multitask and work well both independently and as part of a collaborative team.
A clear and patient communicator who enjoys helping others.
1 to 2 years of experience in IT support, help desk, or a related technical role.
Basic understanding of Windows and macOS operating systems.
Familiarity with Microsoft 365 applications and general networking concepts.

Nice To Haves

Associate's or Bachelor's in IT-related field preferred.
Experience with ticketing systems or ERP software (NetSuite experience a plus).

Responsibilities

Provide first-level technical support via Asana, email, Slack, and in person.
Troubleshoot and resolve issues related to computer systems, software, and network connectivity.
Set up user accounts, system access, and computer equipment for new employees.
Support onboarding by assisting new team members with login setup, equipment, and basic software training.
Install, configure, and maintain computers, printers, scanners, and related hardware.
Run diagnostic programs to identify and resolve issues efficiently.
Support IT projects, software updates, and documentation efforts.
Assist in maintaining and troubleshooting LAN/WAN connectivity issues.
Provide basic support for our NetSuite ERP system under the direction of senior IT staff.
Maintain excellent customer service and communication with all users.