IT Help Desk Technician

Foster Fuels•Rustburg, VA

10d

About The Position

The IT Help Desk Technician provides technical support to Foster Fuels' employees. The Help Desk Technician should be well-versed in all aspects of computer systems configuration, set up, and maintenance. This position requires excellent written and interpersonal communication skills and possess proficient technical knowledge and analytical skills.

Requirements

Able to support Windows and Microsoft Office 365 Products
Knowledge of HP, Konica Minolta, and Cannon printers and copiers
Proficient with supporting mobile, iOS, and Android devices.
Ability to troubleshoot OSI Model Layer 1 and 2 issues.
Must demonstrate good analytical and troubleshooting skills.
Strong attention to detail.
Self-Starter who works independently and collaborates with others to obtain the desired results.
Excellent communications skills with strong verbal and written communications abilities
Associate degree in information technology
Requires a minimum of 1 year experience in a corporate environment.

Responsibilities

Provide quality support to internal customers during business hours.
Manage assigned tickets and support requests.
Document and update Standard Operating Procedures
Install, repair, and maintain computer equipment and peripherals (printers, PC upgrades mobile devices, etc.)
Maintain an inventory of hardware, its user and location.
Maintain user accounts and mailboxes and enterprise directories.
Assist in department wide projects and implementations.
Must be willing to learn Fuel Bulk Plant configuration and troubleshooting.
Must be capable of providing remote support for mobile devices, such as cell phones, tablets, laptops, etc.
Familiar with Mobile Device Management Solutions (Verizon MDM, Microsoft Endpoint)
Support Drivers with truck technology (Meters, Printers, Tablets)
Assist customers with occasional MyFuelPortal issues (Password Reset, Account Setup)
After hours support may be necessary on occasion
Perform other duties as assigned.

Benefits

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 3 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.
Medical Flexible Spending Account (FSA) and Dependent Care FSA
$10,000 Employer Paid Life Insurance
Employee Assistance Program (EAP)
401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
Paid Time Off
7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
Annual Discretionary Market-Based and Performance Raises
Annual Discretionary Bonuses
Paid Parental Leave
Annual Credit to company swag store depending on position
Educational Assistance Program
Employee and Dependent Scholarship Opportunities
Employee Pricing on Appliances, Service, Propane, and Heating Oil
Foster Gives Program
Referral Bonuses
Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
CDL Sign-On Bonus
Gym/ Fitness Reimbursement – up to $100 annually