IT Help Desk Technician (Level 1&2)
Nirvana Healthcare Management Services•West Orange, NJ
•Hybrid
About The Position
We are seeking a dependable and service-oriented IT Help Desk Technician (Level 1 & 2) to support our internal users across multiple medical practice locations. This role is responsible for providing both remote and on-site technical support, ensuring timely resolution of hardware, software, and network-related issues. This position requires a strong balance of technical troubleshooting skills, customer service, and accountability, as well as the ability to work independently and as part of a collaborative IT team.
Requirements
- 1–3 years of help desk or desktop support experience
- Hands-on experience with Active Directory and Office 365
- Strong troubleshooting skills across hardware and software environments
- Experience supporting Windows 10/11 systems
- Excellent communication and customer service skills
- Ability to work independently and within a team
Nice To Haves
- Technical degree or equivalent experience
- Certifications such as MCP, MCSA, or CompTIA Network+
- Experience with tools such as Atera RMM, Azure, CrowdStrike, or similar platforms
- Exposure to Microsoft Server environments (2016–2022)
Responsibilities
- Provide Tier 1 & 2 support via ticketing system, phone, and in-person visits
- Troubleshoot issues related to desktops, laptops, printers, mobile devices, and network connectivity
- Support Windows 10/11, Apple devices, and basic network environments
- Perform workstation setup, configuration, deployment, and maintenance
- Install and maintain antivirus/EDR software
- Create and manage user accounts in Active Directory and Office 365
- Perform password resets, permissions updates, and basic system administration tasks
- Accurately document issues, troubleshooting steps, and resolutions
- Manage and prioritize tickets, ensuring timely resolution within service levels
- Contribute to knowledgebase documentation and identify recurring issues/trends
- Deliver professional, patient, and effective support to end users
- Follow up to ensure full resolution and user satisfaction
- Communicate clearly with team members, leadership, and vendors
- Travel to nearby practice locations (within a 10–15 mile radius) as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
