IT Help Desk Technician - Iron

Pioneer Title Agency • Kingman, AZ

6d

About The Position

This position works to assist the Pioneer Title Agency offices throughout the state.
Typical duties of the position may include:
· Taking calls and generating and managing tickets from our Service Desk call center.
· Remote and local troubleshooting of computer, computer hardware, software, and network issues.
· Building, repairing and maintaining desktop PCs.
· Traveling to offices within Arizona as needed to replace equipment.
The IT Helpdesk Technician answers directly to the IT Directors and is a key member in supporting our user community.

Requirements

• Customer service skills are a must.
• Great communication skills.
• Highly organized and detail oriented.
• Multi-task efficiently and handle multiple responsibilities.
• Ability to communicate and gather information on a user level.
• Experience in a helpdesk/call environment.
• Experience providing desktop support to end users.
• Knowledgeable with installations, setup, and updates of Windows Operating Systems (Windows 11 specifically), Microsoft Office 365.
• Basic networking understanding and troubleshooting skills of concepts such as DNS, DHCP, TCP/IP.
• Working knowledge of Windows Active Directory and Remote Desktop Services.
• Ability to lift 40lbs.

Responsibilities

• Taking calls and generating and managing tickets from our Service Desk call center.
• Remote and local troubleshooting of computer, computer hardware, software, and network issues.
• Building, repairing and maintaining desktop PCs.
• Traveling to offices within Arizona as needed to replace equipment.

Benefits

• 401(k) Matching
• Medical
• Dental
• Vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees