IT Help Desk Technician (Bilingual in Chinese)

TransGlobal•Monrovia, CA

28d•$21 - $29

About The Position

This position is responsible for providing comprehensive technical support for desktops, laptops, applications, and related technologies. The role encompasses receiving, prioritizing, documenting, and actively resolving end-user requests. In addition to supporting routine technical issues, the candidate will set up new systems, update software, manage IT assets, and perform hardware upgrades-all in accordance with established standards and guidelines. Collaboration with the IT Infrastructure team and various departments is essential to support the company's overall business strategy.

Requirements

A passion for customer service: enjoy going the extra mile to ensure customer satisfaction.
Problem-solving prowess: at least 2 years of experience diagnosing and resolving technical issues.
Communication champion: excel at clear and concise written and verbal communication (English & Mandarin fluency is a must)
Tech-savvy with a foundation: bachelor's degree in a relevant field (Computer Science, Engineering, Business Administration, etc.) or equivalent experience.
Network know-how: familiar with network configurations and management.
Physical demands: lifting equipment up to 25 lbs.
Travel requirement: travel up to 10% within different locations in Southern California.

Nice To Haves

Software smarts: basic knowledge of MS Office 365 and Azure Active Directory is a plus.
Cable control: understanding cable management and flow, including terminations, is beneficial.

Responsibilities

Provide first-line technical assistance via phone, email, and in-person interactions.
Set up new desktops and laptops, including installing or reinstalling operating systems as required.
Conduct IT orientation sessions for new hires and create user accounts.
Create and manage accounts for application systems.
Install, update, and configure printer drivers for both internal use and agents.
Request and provision additional electronics and peripherals as needed.
Create and manage assets in the IT asset management system, including generating labels for new devices.
Install and update software applications, ensuring systems remain current.
Troubleshoot and resolve hardware or software issues across desktops, laptops, and peripherals.
Assign Adobe licenses and manage Microsoft licensing updates.
Disassemble laptops, desktops to upgrade or repair components when necessary.
Manage ticketing and resolution via Jira Service to ensure timely issue resolution.
Maintain accurate records of IT assets and conduct regular equipment maintenance, including in conference rooms.
Collaborate with vendor support and the IT Infrastructure team on troubleshooting and project implementations.
Maintain the cleanliness and organization of storage and telecom rooms.
Perform other tasks assigned to support departmental and organizational goals.