IT HELP DESK TECHNICIAN

SMITH & LOVELESS • Lenexa, KS

7d • Onsite

About The Position

Smith & Loveless is united under one cause: “Protecting Water. Protecting People.” We are seeking a Help Desk Technician to partner with our experienced information systems teams in this environmentally focused industry. A Help Desk Technician at Smith and Loveless is responsible for assisting end users with the timely resolution of issues typically involving computer hardware, telephony, or software applications. Basic duties include responding to customers, determining the cause of issues, and providing a resolution to those issues.

Requirements

• 2 or 4 year degree or working towards degree or related technical certification.
• CompTIA A+, CompTIA Security, Network+ or similar certification.
• 1-2 years of service desk or related experience.
• Experience working with information systems, telecommunications, software applications, or hardware repair.
• Highly organized and detail oriented.
• Effective communicator, good oral and written communication skills.
• Positive attitude, reliable, and dependable.
• Ability to diagnose and resolve basic computer, peripheral, and network issues.
• Proficiency with Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provides front line customer service and assistance to end users local and remote
• Keeps tickets up to date and clearly documented in ticket management system
• Engages in basic trouble shooting and analysis of issues, including running diagnostics
• Processes employee change event requests including new hires, terminations and transfers
• Processes requests for hardware and software including workstations, phones, and peripheral devices
• Provisions and manages various user accounts such as for email and the phone system
• Installs, configures, and repairs computer related hardware and software
• Creates instructions and documentation to assist end users with resolution of issues and training needs
• Documents internal procedures, processes, and systems following department standards
• Escalates and distributes tickets to other team members, as appropriate
• Follow-up with users to ensure issues are resolved
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees