IT Help Desk Technician II

Gila River Resorts & Casinos•Chandler, AZ

3d•$25

About The Position

This position is responsible for providing technical assistance at a higher level to system users to system users, by performing the following duties as well as demonstrating the GILA WAY.

Requirements

HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.
Experience and/or training in technical support required.
Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.
Strong interpersonal and communication skills, both written and oral.
Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
Must pass a full background check to be certified/licensed prior to employment.
Must be able to work in a smoking environment.

Nice To Haves

Associate's Degree in Computer Science or related major preferred.

Responsibilities

Promotes and provides excellent guest service experiences to both internal and external guests.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with installation of quantifiable licensed software, hardware replacement, repair and installation, or troubleshooting that involves vendor support.
Manages small projects involved with the hardware and software implementation and updates. Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.
Installs, configures, and supports client workstations in an active directory domain.
Maintains all computer systems related to user problems and hardware/software conflicts. Helps users learn how to login and change passwords and assists users in resolving problems that occur with daily operations.
Assembles, tests, and installs new computer hardware, software and printers as local and network devices; evaluates and installs upgrades
Assist in maintaining physical inventory and location of all computer assets
Conducts regular preventative maintenance on all computer related equipment including but not limited to monitors, PC's, and printers, and kiosks
Trains users on software and hardware.
Maintains a dependable work attendance record with extremely infrequent absences and/or tardiness.
Performs other special projects and duties as assigned.