IT Help Desk Technician I

eBacon•Phoenix, AZ

8d•$45,000 - $60,000•Hybrid

About The Position

eBacon is looking for an IT Help Desk Technician I who is enthusiastic about technology, strong with customer support, and ready to grow. We prefer candidates with prior IT help desk experience, but we are also open to motivated entry-level applicants who have a solid technical foundation and a passion for troubleshooting. This role offers hands-on work across hardware, software, networking, and system administration — along with direct mentorship from our Director of IT to help you build your skills and advance your career.

Requirements

Strong customer service and communication skills
Ability to explain technical concepts clearly
Solid troubleshooting and critical thinking ability
Basic understanding of Windows operating systems
Ability to manage multiple tasks in a fast-paced environment
Comfortable working independently and in a team
Ability to lift up to 50 lbs of equipment
All applicants must be legally authorized to work in the United States.
Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization.

Nice To Haves

Previous IT help desk or technical support experience
Knowledge of ticketing systems
Experience with imaging, Active Directory, or M365 admin
CompTIA A+, Network+, or similar certifications
Coursework or self-taught experience (home labs, side projects, etc.)

Responsibilities

Provide technical support to internal staff for hardware, software, and peripheral issues
Document tickets thoroughly in our ticketing system
Configure, image, and deploy computers and required applications
Set up accounts, permissions, and email access for new users
Assist with routine server and system maintenance tasks under supervision
Troubleshoot basic network and connectivity issues
Maintain IT equipment inventory
Support day‑to-day technology needs across the company
Participate in IT projects and improvement initiatives
Work closely with — and be mentored by — our Director of IT