IT Help Desk Support
About The Position
Description Responsibilities Provide in-person, virtual, and phone-based technical support to end users across the organization. Crosstrain on telephony systems, hardware, and application software within the IT environment. Identify hardware and software requirements based on user needs and recommend appropriate solutions. Install and configure computer hardware, peripheral devices, operating systems, networking components, and productivity software (e.g., Microsoft Office 365). Monitor and troubleshoot system performance issues such as slow response times or security breaches. Analyze user requirements and recommend technology solutions to improve business efficiency. Assist in the design, testing, and implementation of new software applications. Collaborate with network services and information systems teams to resolve complex IT issues. Maintain and administer user access via Active Directory, including account creation and permissions. Provide basic user training for system access and applications. Document updates, resolutions, and technical support activities via email, voice mail, or in-person communication. Perform other related duties as assigned. Minimum Qualifications BS in Information Systems, Computer Science or equivalent experience 3+ years of relevant experience in computer networking, operating systems and system support Minimum 2 years of experience supporting Windows OS, server hardware/software, and mobile platforms (Mac OS, iOS, Android). Minimum 2 years of hands-on experience with Active Directory. Minimum 2 years of help desk or desktop support experience. Proficiency in Microsoft Office 365 applications (Excel, Word, PowerPoint, Outlook). Minimum 2 years of experience with network infrastructure (basic troubleshooting, connectivity support).
Requirements
- BS in Information Systems, Computer Science or equivalent experience
- 3+ years of relevant experience in computer networking, operating systems and system support
- Minimum 2 years of experience supporting Windows OS, server hardware/software, and mobile platforms (Mac OS, iOS, Android).
- Minimum 2 years of hands-on experience with Active Directory.
- Minimum 2 years of help desk or desktop support experience.
- Proficiency in Microsoft Office 365 applications (Excel, Word, PowerPoint, Outlook).
- Minimum 2 years of experience with network infrastructure (basic troubleshooting, connectivity support).
Responsibilities
- Provide in-person, virtual, and phone-based technical support to end users across the organization.
- Crosstrain on telephony systems, hardware, and application software within the IT environment.
- Identify hardware and software requirements based on user needs and recommend appropriate solutions.
- Install and configure computer hardware, peripheral devices, operating systems, networking components, and productivity software (e.g., Microsoft Office 365).
- Monitor and troubleshoot system performance issues such as slow response times or security breaches.
- Analyze user requirements and recommend technology solutions to improve business efficiency.
- Assist in the design, testing, and implementation of new software applications.
- Collaborate with network services and information systems teams to resolve complex IT issues.
- Maintain and administer user access via Active Directory, including account creation and permissions.
- Provide basic user training for system access and applications.
- Document updates, resolutions, and technical support activities via email, voice mail, or in-person communication.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
