IT Help Desk Support

Jordan Staffing • Austin, TX

4d • $27 - $32 • Onsite

About The Position

We are seeking a customer-focused IT Help Desk Technician to provide hands-on support for a large manufacturing facility in North Austin. This role serves as the primary point of contact for desktop and deskside support across the site. The ideal candidate has strong expertise in Windows environments, Active Directory, Microsoft 365, and endpoint management . Exceptional communication, troubleshooting, and customer service skills are essential.

Requirements

• 3+ years in Help Desk or Desktop Support (Helpdesk-first focus)
• Strong customer service and communication skills
• Hands-on experience with Windows imaging/deployment tools (WDS, MDT, Autopilot)
• Experience managing users and groups in Microsoft 365 and Azure AD/Entra ID
• Knowledge of Active Directory basics
• Proficiency with Intune for device enrollment, compliance, and app deployment
• Outlook/Exchange Online troubleshooting experience
• Ability to maintain accurate documentation and IT records
• Drug test and background check required

Nice To Haves

• Experience supporting macOS devices via Intune or Jamf
• Familiarity with security/monitoring tools (Bitdefender, Pulseway RMM)
• Networking fundamentals (DHCP/DNS, VLANs, VPN client support)
• Asset tracking experience (Lansweeper)
• Basic PowerShell scripting for routine administrative tasks

Responsibilities

• Deliver end-user support for Windows 10/11 laptops and desktops, including deskside and remote assistance.
• Manage Microsoft 365 accounts and Entra ID (Azure AD) : creation, modification, and deactivation of users and groups.
• Support Active Directory for user management, password resets, and group membership.
• Troubleshoot Outlook, Exchange Online, Teams, and other Microsoft 365 apps .
• Perform device imaging and provisioning using WDS, MDT, or Autopilot.
• Manage endpoint devices via Microsoft Intune , including enrollment, compliance, and application deployment.
• Coordinate employee onboarding/offboarding : laptop, desktop, and phone setup and recovery.
• Maintain asset records and documentation in Lansweeper and other IT systems.
• Provide basic support for phone systems (Cisco CUCM/CIPC) and remote access tools.
• Participate in IT projects, escalations, and site-wide technical initiatives as needed.
• Maintain clear communication and deliver outstanding customer service to internal employees.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed