IT/Help Desk Support Specialist
About The Position
Join a team that’s shaping the future of Navy support. ICI Services—a 100% employee-owned company proudly celebrating 26 years of excellence—is seeking IT/Help Desk Support Specialist to support Surface Combat Systems Training Command (SCSTC) -NSWC Dahlgren Division Team in NSWC Dalgren, VA. At ICI Services, our employee-owners drive innovation and deliver mission-focused solutions across the Navy enterprise. Our diverse team of acquisition experts, financial analysts, engineers, logisticians, IT professionals, and technical specialists is united by a commitment to quality, performance, and customer success. Become part of an organization where your expertise matters and your contributions make a difference.
Requirements
- Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS)
- Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting
- Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies
- Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support
- Applicant must hold or be able to obtain an active Department of Defense (DoD) SECRET personnel security clearance.
Nice To Haves
- CompTIA Security+ (IAT Level II preferred)
- Associate or bachelor’s degree in IT, Cybersecurity, Computer Science, or related field
Responsibilities
- Provide Tier I/II technical support to SCSTC personnel
- Troubleshoot hardware, software, and network issues
- Support account provisioning, PKI, and access control
- Monitor system and network performance; escalate issues as needed
- Maintain accurate incident and service documentation
- Assist with cybersecurity compliance and incident response tasks
- Support user environments both on-site and remotely
- Maintain and update SOPs and technical documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
