IT Help Desk Support Specialist I

SINGLETON SCHREIBER LLP•Albuquerque, NM

31d•$25 - $28•Hybrid

About The Position

Singleton Schreiber, LLP is seeking an IT Help Desk Support Specialist to provide technical, and systems support to our New Mexico offices and other locations. This role offers a unique opportunity for a motivated and versatile IT Help Desk Support Specialist to get hands-on with a variety of technologies while making a tangible impact on the organization’s infrastructure. This will be a hybrid position, based in our Albuquerque, New Mexico office.

Requirements

2+ years of desktop support experience in a professional services or law firm environment.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Hands-on experience managing and troubleshooting tools such as Zoom, RingCentral, Adobe, OneDrive, Office 365, SharePoint, and Exchange Online.
Strong problem-solving skills and the ability to work autonomously while managing multiple responsibilities.
Excellent communication skills, with an ability to collaborate effectively with team members and end-users.
Ability to travel to other office locations to provide on-site support.
Project management skills, including vendor coordination and team leadership.

Responsibilities

Provide in person virtual support for desktop/laptop issues, including hardware, software, and peripheral troubleshooting.
Respond to and resolve helpdesk tickets in a timely and professional manner.
Set up and deploy computers, monitors, keyboards, and other hardware for new hires and office locations.
Install, configure, and troubleshoot Windows, Microsoft Office Suite, Zoom, Adobe, SharePoint, RingCentral and legal-specific applications (e.g., Filevine, NetDocuments, Relativity, SmartAdvocate, Everlaw, CaseAnywhere, etc.).
Assist with user account creation, password resets, and access rights using Active Directory, Microsoft 365, and other systems.
Maintain IT asset inventory and documentation of procedures.
Maintain software, hardware, and networks across all office locations.
Ensuring the security and efficiency of IT infrastructure through monitoring and maintenance of firewalls and network configurations.
Acting as a self-starter and independent worker who can drive projects forward.
Creating, documenting, and implementing strategies for improving IT processes and systems.
Travel to various office locations to support on-site infrastructure needs and desktop support.