IT Help Desk Specialist I

FS Bancorp, Inc. • Aberdeen, WA

49d • $23 - $29

About The Position

This is an entry level position proving exceptional end-user support to employees bank-wide on computers, peripherals, phones, the core banking system, MS Office applications, and other software.

Requirements

• Six months related experience providing exceptional end-user customer service or IT related education.
• Some experience with personal computers and software applications, including Microsoft Windows, Active Directory, and MS Office Professional applications.
• Knowledge of information security standards and practices.
• Basic knowledge of all applicable Regulations that pertain to this position is required.

Nice To Haves

• Banking experience or business knowledge regarding the business of banking and applications typically used in the banking industry a plus.

Responsibilities

• Demonstrate service excellence in end-user support via telephone, in-person, and through remote tools.
• Review and work assigned tickets to ensure service level commitments are strongly adhered to for both internal and external customer service. Escalate tickets as appropriate.
• Assist with installation, maintenance, and support of PCs, laptops, printers, and other equipment and peripherals.
• Provide end user technical support for bank phone systems.
• Regular travel to 1SB locations during business hours. Additional travel as required for special projects.
• Performs other duties as assigned.

Benefits

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees