Shenandoah University-posted 10 months ago
Full-time • Mid Level
Winchester, VA
Educational Services
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The IT Help Desk Manager at Shenandoah University plays a pivotal role in supporting the university's technology landscape by managing and leading the Help Desk team. This position involves overseeing the day-to-day operations of the Help Desk, managing ticket workflows, and ensuring high levels of customer satisfaction. The individual is also responsible for overseeing the Help Desk's work study program and coordinating with AV Services on classroom technology issues, ensuring seamless tech support for faculty, staff, and students. This role requires a strong grasp of modern software tools and an ability to adapt quickly to emerging technologies.
