IT Help Desk II

Symple Lending • Irvine, CA

1d • Onsite

About The Position

Symple Lending is an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers. We are seeking a skilled and experienced IT Help Desk to join our team.

Requirements

• Good problem solving and analytical skills.
• Excellent communication and interpersonal skills.
• Good understanding of computer and network systems.
• Ability to diagnose and resolve technical issues.
• Customer-oriented mindset and can-do attitude.
• Prior experience as an IT help desk technician or other customer support role.
• Strong knowledge of the Windows Operating System.
• Prior experience in EntraID(Azure AD), and Google Workspace, Salesforce.

Nice To Haves

• Exposure to Zoom Contact Center or other VOIP phone systems is a plus.

Responsibilities

• Provide technical support for our employees on the phone, via email, chat, in-person, or through remote access.
• Configure, set up, maintenance, and troubleshooting of computer and phone systems, hardware, and software.
• Train other staff on troubleshooting and diagnosing problems.
• Troubleshoot system or software related issues.
• Install, make changes, and repair computer hardware/software.
• Follow-up with users to ensure issues are resolved.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible working schedule.
• Life insurance.
• Paid time off.
• Professional growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees