IT Help Desk Asset Technician
About The Position
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health. Location: NYC Office (3 days/week required) Position Summary: The IT Help Desk Asset Technician assists in managing our ticketing system, MDM software, and all IT equipment tracking/deployment.
Requirements
- 2+ Years experience in a Help Desk role (preferably in a medium or larger company)
- A customer-oriented approach to problem resolution
- Experience maintaining IT Assets within asset management software
- Process, intake, and manage hardware repairs
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)
Responsibilities
- Manage all IT Asset inventory, tracking all in office/deployed equipment using IT Asset management programs
- Maintain all IT assets through device life cycle, processing replacements/returns of all broken/outdated hardware across the company
- Collaborate with HR team to retrieve equipment from
- Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
- Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
- Promptly respond to user requests via ticketing system/phone calls/IM
- Assist users with access/system issues
- Write and update documentation for user reference
- Help build and establish procedures for newly established team
- Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
