This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
Historic New England seeks applicants to join its growing in-house technology team. Successful candidates will have the right combination of technical skills, problem-solving ability, and strong customer services skills to provide efficient remote support to front-line staff at our historic sites and regional offices throughout the region. This is a part-time position, and will include regularly scheduled weekend shifts.
Responsibilities
- Provides help desk coverage during scheduled shifts.
- Responds to help desk calls and tickets, using telephone and screen sharing to provide real time remote support to end users throughout the organization.
- Periodically reviews outstanding tickets and identifies and escalates systemic issues for longer-term review and resolution.
- Maintains familiarity with key business applications.
- Assists with system deployment and administration tasks as assigned.
Requirements
- Excellent technology skills and the ability to learn new systems and applications quickly.
- Strong customer service focus and excellent problem-solving and verbal communication skills.
- Ability to provide technology training and support to users of varying skill levels.
- At least one year of related experience.
- Minimum of a high school diploma (or equivalent education).
- Valid driver's license and reliable means of transportation.
- Strong belief in, and demonstrated commitment to, Historic New England’s mission and values.
- Commitment to the highest standards of professionalism, excellence, and Inclusion, Diversity, Equity and Access (IDEA).
Nice-to-haves
- Previous work in a customer service focused environment.
- Previous experience managing user accounts and supporting users in a Windows-based computing environment.
- Familiarity with basic principles of TCP/IP computer networking.
- Experience with database-driven business systems.
- Familiarity with technologies such as Adobe Creative Suite, Affinity, Asana, AzureAD, Cisco Meraki, Citrix, Dropbox, Filemaker, Linux/Apache/Mysql/PHP (LAMP) web applications, Microsoft Office (Word, Excel, Powerpoint), MySQL, Remote Desktop, ResourceSpace, Spiceworks, SQL Server, Tessitura CRM, Wordpress, Zoom.
