IT Help Desk Analyst - Center Township, PA

ARDEX Americas•Center Township, PA

50d•Onsite

About The Position

ARDEX Americas ( http://www.ardexamericas.com) is a global leader in high-performance building solutions. Our purpose is clear: passionately innovating responsible building solutions that deliver lasting performance, reduce environmental impact, and support the evolving needs of our customers. Our culture blends experienced professionals with rising talent to create a meaningful environment where stability meets growth, talent is celebrated, and potential is realized. At ARDEX, we don't just build materials-we build careers, relationships, and a more sustainable future. We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. This position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.

Requirements

Experience in IT support and using ticketing systems (Freshdesk is a plus).
Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
Strong problem-solving and communication skills.
Understanding of networking basics (Wi-Fi, VPN, IP addresses)
Ability to manage multiple tasks and prioritize based on urgency.
Team player with a proactive attitude.
Comfortable with change and eager to learn.

Nice To Haves

Basic knowledge of digital marketing, social media, and CRM tools is helpful.
German language skills are a plus.
Willingness to travel occasionally to other ARDEX locations to provide support.

Responsibilities

Respond to IT support requests from employees.
Troubleshoot and fix hardware and software problems.
Provide excellent customer service and quick resolutions.
Escalate complex issues to senior IT staff when needed.
Set up and configure computers and other devices.
Keep track of PCs, Laptops, cell phones, and other IT assets.
Share updates and solutions with users and teams.
Stay current on IT tools and systems.
Prioritize and manage multiple support requests.
Document issues and resolutions clearly.

Benefits

Generous Paid Time Off (PTO) and 11 Paid Holidays
Paid Parental Leave to support growing families.
401(k) with Company Match to help you save for retirement.
Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
Tuition Assistance for associate and bachelor's degrees
Discounted Gym Memberships to support your fitness goals
Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
Scenic corporate offices with free parking and woodland walking trails!